Documents

Papers

Lean: it’s not rocket science, it’s work science, by Joanne and France Bergeron, Alpen Path Solutions (2016)

Australia

City of Melbourne gets lean and keen by Kate Jackson in Government news (2014)

City of Melbourne: pushing the boundaries of lean management applied in local government, by Denise Bennett, Planet Lean (2014)

Canada

Implementing Lean Health Reforms in Saskatchewan by Gregory Marchildon, University of Regina (2013) (pdf)

Lean and patients first are making a difference in Saskatchewan, by 3sHealth (2016)

Leading Lean: A Canadian Healthcare Leader’s Guide, by Ben Fine et al. (2009)

Lean Health: Trimming Ontario’s Waste, by Suzanne Dugard, Canadian Government Executive (2012)

Leaning the Saskatchewan Public Service by Shelley Banks, published in the Canadian Government Executive (2012)

Putting patients first: Adopting a Lean culture in Saskatchewan by Trish Livingstone, published in Canadian Government Executive (2012)

The Saskatchewan lean initiative: how a Canadian province is implementing lean management principles across government by involving the end-user in designing better processes by Dan Florizone (2015)

Denmark

‘It Was The Night Of The Long Knives’ When public management collides with group identities by Helene Ratner (2010)

Lean management in hospitals: Evidence from Denmark, by Jacob Dammand et al. (2014)

Finland

Finnish Immigration Service develops asylum procedure by the Finnish Immigration Services (2012)

France

Le Lean, c’est bon pour le service public par Frédéric Parisot, publié dans L’usine Nouvelle (2012)

Ireland

Sustainable Public Procurement in Practice: Case Study Evidence in Ireland, by A Flynn, P Davis, D McKevitt, E McEvoy (2013) (pdf)

Netherlands

A ministry in the Netherlands has been using Hoshin Kanri for two years to improve vertical and horizontal collaboration and focus on the right goals – case study by Diana Uphof (2015)

Experiences of leaders in the implementation of Lean in a teaching hospital – barriers and facilitators in clinical practices: a qualitative study by Kjeld Harald Aij, Frederique Elisabeth Simons, Guy A M Widdershoven and Merel Visse (2013)

Lean Government: Critical Success Factors for XBRL-based Business-to-government Reporting, by Nitesh Bharosa et al. in the European Journal of ePractice (2012)

Scotland

Evaluation of the Lean Approach to Business Management and its use in the Public Sector, by Zoe Radnor et al.  Scottish Executive Social Research (2006) (pdf)

Lean and Six Sigma Methodologies in NHS Scotland: an empirical study and directions for future research by Jiju Antony and Maneesh Kumar (2012) (pdf)

South Africa

Service delivery improvement in South Africa, by Planet Lean (2014)

GSB prof elected as [Lean] government advisor, Graduate School of Business – University of Cape Town (2014)

Sweden

Implementing Lean in Swedish Municipalities and Hospitals by Mikael Brännmark, Agneta Halvarsson and Pernilla Lindskog (pdf)

Sweden embraces lean government by Ernst & Young (2011)

Lean in the Public Sector: Possibilities and Limitations by Erik Drotz, Linköping University, Department of Management and Engineering, Quality Technology and Management (2014)

United Kingdom

All Rise: Lean is in Court, by Julie McGrory (2015)

Applying Lean and Reducing Waste  (Over-production), by Ad Esse Consulting (2005)

Applying Lean production to the public sector, byNina Bhatia and John Drew (2006)

A Sustainable Business Model for Public Service Organizations? by Stephen P. Osbornea, Zoe Radnor, Isabel Vidal & Tony Kinder (2014)

Auditing the UK government’s performance and its adoption of lean management: the National Audit Office’s assessment framework by Alec Steel, Planet Lean (2014)

Evaluation of Pacesetter Lean, Senior Leadership and Operational Management within HM Revenue and Customs, by Zoe Radnor and Giovanni Bucci (2007) (pdf)

Government by Design:New ways of working in the public sector by Robert Samek, presentation at the APEX Symposium (2013)

How mean is Lean really? by Zoe Radnor (2011)

Lean and fit: improving front line services in the age of austerity, by Deloitte, about Lean in the UK public sector (2010) (pdf)

Lean in Highways – Experience from West Midlands Councils by Steve Godwin, for the Highway Maintenance Efficiency Program

Lean in UK Government: internal efficiency or customer service? by Zoe Radnor & Robert Johnston (2013)

Lean on me by Zoe Radnor and Paul Walley, published in Public Finance (2006)

Lean thinking for peak public sector performance by Eilish Henry, published in Government and Public Sector Journal  (2010)

Lean to create deployment plan for accelerating Construction 2025 strategy, by Antony Oliver, in Intelligence Infrastructure (2014)

Literature Review of Business Process Improvement Methodologies: Executive Summaryby Zoe Radnor & Giovanni Bucci (2008)

NEW Managing business operations – what government needs to get right, UK National Audit Office (Sept 2015)

Ministry of Justice uses lean processing to boost innovation, published on Pigme.org, UK

PaceSetter: HMRC’s programme to improve business operations, Report by the Comptroller and the Auditor General (2011)

Review of Business Process Improvement methodologies in Public Services by Zoe Radnor (2010) (pdf)

Team working under Lean in UK public services: lean teams and team targets in Her Majesty’s Revenue & Customs (HMRC) by Stephen Procter & Zoe Radnor (2014)

The impact of lean on the UK civil service and the trade union response by William Douglas Mitchell Martin, PhD Thesis, University of Strathclyde (2015)

Why Lean Matters – Understanding and implementing Lean in public services, by Zoe Radnor

PROCUREMENT UK Government

Accelerating Government Procurement – Management Summary of the findings of a “lean‟ study to investigate waste and inefficiencies in government’s procurement process, published by the UK Cabinet Office.

Lean Sourcing: guidance for public sector buyers, A ‘standard solution’ to help introduce lean sourcing and manage the process, with templates and briefing packs.  Published by the UK government (2012)

Practical Procurement in Central Government: Implementing ‘Lean’ Sourcing-a Collaborative Solution, Burges Salmon (2012)

The Lean Sourcing Process, Pippa Bass, Deputy Director, Procurement Capability and Process Improvement, Government Procurement, Cabinet Office (2011)

United States of America

NEW Annual Report for 2014 from the Arizona Government Transformation Office

Bend the curve – Creating Operational Excellence in The Public Sector – Government, by Arthur S. David, State of Maine

Colorado Department of Transportation (CDOT) Lean Process Improvement Program recognized as 2015 Harvard Ash Center Bright Idea in government, Press release by the CDOT (2015)

Department of Defense – Lean Six Sigma Deployment by JD Cicilia (2008)

Improving processes with Lean at Colorado Medicaid Agency by Kathleen Newberg (2014)

Introduction to Lean Process Improvement by Rhode Island Office of Management and Budget (2015)

Is it Time for Lean Government? by Harry Kenworthy, originally published in LeanCEO (2011)

Lean Government Six Sigma? Why Politicians Ignore it? by Kellen Giuda, Forbes Magazine (2012)

Lean in Government Starter Kit 3.0, US Environmental Protection Agency (pdf)

The use of Lean in local government by David Krings, Dave Levine and Trent Wall in Public Management (2006)

General

How to sustain Lean initiatives in the public sector by Zoe Radnor on YouTube (2011)

Lean Performance Management in the Public Sector an Oracle White Paper (2009) (pdf)

Lean Processes without Compromising Controls, by Robyn L. Raschke, Michael T. Lee and Arti Mann, published in Boise State University ScholarWorks (2013)

Start Lean, Innovate and Win
. CA Magazine, November 2013, p. 18-19.

Transforming government performance through lean management by the McKinsey Center for Government (2012)

COLLECTIONS

Lean management: Is it working? 40 free access lean articles online, by publisher Routledge.

SOME OF THE MANY, MANY, MANY GOOD BOOKS ON LEAN

Good source of Lean books in Canada, in English and French: OCAPT Business Books

Excellent reading list from the Karen Martin Group

A factory of one – Applying Lean principles to bahish waste and improve your personal performance, by Daniel Markovitz (2012)

Extreme Government Makeover, by Ken Miller (2011)

The Fit Organization, by Daniel Markovitz (2015)

Gemba Kaizen, by Masaaki Imai (2012)

Getting the right things done, by Pascal Dennis (2009)

Leading the Lean Enterprise Transformation, by George Koenigsaecker (2012)

Lean for the Public Sector: The Pursuit of Perfection in Government Services,by Bert Teeuwen (2010)

Lean Management (en français), Christian Hohmann (2014)

Lean Office and Service Simplified, by Drew Locher (2011)

Lean Thinking, by James Womack and Daniel Jones (2003)

Learning to See, Mike Rother and John Shooke (1999)

Managing to Learn: Using the A3 Management Process, John Shooke (2010)

Personal Kanban, Jim Benson (2011)

Taiichi Ohno’s Workplace Management, by Taiichi Ohno (100th birthday edition) (2012)

The outstanding organization: generate business results by eliminating chaos and building the foundation for everyday excellence, Karen Martin (2012)

The Toyota Mindset: The Ten Commandments of Taiichi Ohno, Yoshihito Wakamatsu (2009)

The Toyota Way: 14 Management Principles from the World’s Greatest Manufacture, Jeffrey Liker (2003)

Aussi disponible en français: Le Modèle Toyota: 14 principes qui feront de votre entreprise une réussite, par Jeffrey Liker (2003)

The Toyota Way to Lean Leadership, Jeffrey Liker (2011)

The Whitehall Effect, John Seddon (2014)

Value Stream Management for the Lean office, Don Tapping and Tom Shuker (2004)

Value Stream Mapping: how to visualize work flow and align people for organizational transformation, Karen Martin and Mike Osterling (2013)

We don’t make widgets, Ken Miller (2006)

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